I knew very little about this game going in. Despite being an Evil Within fan, I didn't realize it was a Tango game until the opening logos popped up. In some ways I'm quite glad I knew so little as while there are some highs to this game and things I really liked about it, my rating would probably be lower if I'd gone in with higher expectations. I'll start with some of the things I thought were an issue and that held the game back from being great.
First, the story was mostly whatever. I wouldn't say it's cliche as in a lot of ways it really isn't. I simply didn't find it all that engaging or compelling given how suddenly you're thrust into being a paranormal investigator with magic powers in a Shibuya full of monsters and your only immediate ally, KK, does a poor job of explaining things to you. Eventually, you learn a lot about KK and his past crew and their interactions, well...at least a lot more than you really learn about your own character. That was perhaps the most jarring aspect of the story, I felt the whole time like I was playing the sequel to a game that doesn't exist that was all about KK's life and adventures, to the point I actually had to look up and confirm that there isn't such a game. Our protagonist is involved and has some backstory of his own, but it kind of falls by the wayside for a lot of the game, making him feel like "some dude" dragged into all this.
Second, I found the combat really stale. Frankly, I'm not totally sure why I felt this way as, on paper, there was a lot about it that was really cool. You get multiple elements that look really flashy and each works better for different things and there's quite the skill tree, something I tend to enjoy exploring. But for whatever reason, I just found fighting most of the enemies to be a chore. Enemy types were a bit repetitive and that was part of the problem, but I also just never really enjoyed the combat on a basic level. Now, as one important caveat that totally has to do with me being stupid...I somehow didn't realize you could page over on the skill tree. This means I didn't see any of the combat skills until I discovered my mistake about 2 hours before finishing the game. That probably would've helped a ton as I was constantly complaining about how long attacks took to charge up and how the game really needed some progression to make me actually hit harder and faster and well, it totally had just that and I missed it somehow. It's hard to say if I would've liked the combat significantly more with that discovery, but it definitely made a difference.
Third, and probably the most significant overall, the game is just generally very repetitive. With the exception of the main story, it's got a serious case of open world syndrome where there are numerous little tasks littered throughout the map to do, but they're all basically a slight variation on the same few things in a slightly different arena. As well, while I think the side quests were a plus in some ways (more on this in a bit), I think they had way too many and the quality of them suffered for it, which is extra annoying because I think they had a ton of potential. The game would've benefitted a ton from simply cutting things out, especially toning the side quests down from 42 okay and repetitive quests to maybe 10-12 really interesting ones.
So while I have my complaints above and they're fairly significant, the things this game does well, it tends to do really well. And most of that is just the general look and feel of the game. Graphically, it's very strong, if not quite the best out there. But beyond that, the game artistically is just gorgeous and the visuals are incredibly striking and immersive. While the area is devoid of life, you really get such an evocative picture of nighttime Shibuya, full of high rises, neon lights, and some really pretty rain effects (I love rain irl and am a sucker for good rain effects).
While I complained about there being too much stuff and some of it feeling like it just needed more substance, nothing about the artistic design of the world feels lazy. I was constantly blown away by a close attention to detail and an outright refusal to just copy/paste assets. I mean, sure, there are definitely going to be some duplicate assets here and there, but so so much of the game doesn't. I was especially impressed when going indoors and looking at the bookshelves which will be filled with a ton of different books with a surprising degree of detail, actually looking like some reference books here, then several manga series lined up with totally different designs to each, and never just having 300 of the same book copy/pasted (I tried to Google some images of this but apparently I'm the only one so impressed by bookshelves). There's so much realistic debris and random items in the game that this lack of repetition was a bit mind-boggling to me and I can't imagine how much effort they must have put into that. The enemies as well, while I didn't enjoy fighting them, have a lot of good details to hit the balance between human-like and otherworldly entity.
While generally, core gameplay is pretty important, and just roaming around is rarely going to be engaging enough to me to make or break a game, this game probably comes the closest to selling me on it. Even beyond the aesthetics, there's just so much about the world that immerses you deeply in its Japanese setting. Throughout Shibuya are various ghosts, monsters, and entities from Japanese folklore, most of which can be defeated/captured/etc to grant you a power-up. But while several of the same ghost are littered throughout the world, there's a good number of different yokai with different puzzles or combat encounters to deal with them. Naturally, the encounters for the kappas are all basically the same, and the encounters for the itten-momen are all basically the same, etc. It would've probably worked better to have just one or two extended encounters of each rather than like 3-6 of each yokai which really took away from their unique looks and encounters. Similarly, the side quests find you assisting ghosts with this or that problem that deals with a bit of Japanese urban legend. While the mechanics of those side quests could be pretty repetitive, the stories behind them definitely expanded on the theme in place.
Lastly, while it's not something I liked or disliked, I was personally not really sure what genre this was going to be. But while it's got "spooky" vibes and you're constantly fighting spirits and monsters in a mostly-deserted Shibuya, I'd describe the game more as "paranormal action-adventure" than horror, as apart from a few haunting sequences, the game never really feels like it's trying to be scary or disturbing.
All in all, my rating may be closer to 3.5, but I'm happy to roll up to 4 simply because the game feels very unique and it was such an interesting experience that I doubt I'll forget any time soon. Perhaps my biggest disappointment is that if they just improved on some of the things I didn't care for, even a bit, this game could've been really incredible. While that does leave a bittersweet taste in my mouth, I'm still really glad I played it.