The Telltale adventure game format really grabbed me with the initial seasons of The Walking Dead and The Wolf Among Us, but subsequent licensed or original titles from Telltale and others didn't grab my attention or hold my interest quite as much. Probably the closest I've got anytime recently is As Dusk Falls, which I enjoyed but found pretty forgettable in the long run, and I've been wanting a great one of these again. So Dispatch arrives at a pretty good moment, an original, fun, memorable title from ex-Telltale people who know how to make this format work. Its first episode is probably the weakest as it sets things up, but once it sets its foundation and gets in a groove it mostly just gets better and better as it goes.
"Superhero workplace comedy" is probably how I'd most succintly describe this, and it honestly mostly nails that foundation. The episode lengths and overall format/structure really capture the sort of corporate routine and camaraderie that the story is going for, particularly in how it incorporates its gameplay which has you sit down for a shift of "dispatching" your hero roster out to handle distress calls around the city. Each hero has their own strengths and special abilities which end up developing into a pretty fun strategic juggling of priorities and cooldowns. The game does not expect perfection, and often it's all about just making the best call you can with the limited information and resources you have, which can easily go wrong. That's especially true because your "heroes" are actually all a bunch of misfit former villains who sometimes show they have minds of their own. The party banter between these characters can be a lot of fun, with personality really being a huge part of what these gameplay-focused sections are offering. You and the heroes will often not want to be doing this stuff, but the occasional tiring and mildly frustrating nature of the task is itself a big part of the story that helps build your team's bond.
There's also a hacking minigame which is rarer but somewhat engaging, not my favorite but not an unwelcome change of pace, but the main other thing you come to this kind of game for is making choices. There's no shortage of interesting little ones to make, though if you're looking for a story that branches wildly in different directions, you may be a bit disappointed. These choices are compelling but in many cases more about forcing you to reflect on the characters and situations in a way that colors the events without hugely changing outcomes. In the end it seems to be more about how a lot of choices add up, which did disappoint me a little as I seemed to miss some thresholds that felt punishing—one character's conclusion played out almost as if I'd done nothing for them at all, when I'm sure I must have been just a couple choices from the other outcome after preferring to not be black and white about things. Anyway, I guess the fact that I cared enough to regret things and want to try again shows that what this does definitely worked. And even when the outcome doesn't change, the game makes it feel like it matters how your character and teammates end up feeling about it based on what you said and did.
In the first episode, I worried a bit that I wouldn't really enjoy the superhero action, which would have been kind of a problem as a lot of this is almost TV-like in how you are just sitting back and watching. Luckily, it got better once more heroes got involved. I particularly like some of the cool and dynamic editing/transitions done in many of the action scenes, which help give them a lot of energy on top of what they already get from your team full of different powers and personalities. I felt similarly about the main character, who at first doesn't really jump out much but gets to shine in his work and relationships once things are in motion. Character writing in general here can occasionally miss with random dated references and other failed humor, but hits much more often with some real laugh-out-loud moments. The main plot is not necessarily as much of a strength as how it's told and what characters are in it, but I generally liked it. I think some of the possibility space in terms of outcomes is interesting, and again would not mind to play it again to get a more preferred outcome, but even what I got was interesting and mostly dramatically satisfying.
The general balance of snappiness and weight to the game's 8 episodes made this work really well as something to just play in chunks of one episode per day. It fits the story too, though by the time I got to the last two episodes, things had escalated to a point where I wanted to just knock those two out together instead of waiting. I would generally recommend giving this 2 or 3 episodes before deciding if you like it, but I could also very easily see a lot of people being hooked immediately. My opinion of this grew over time, but I was already pretty bought in early on. I think generally this is one of the more memorable games of the year thanks to how much personality it has, and would definitely consider it one of the essentials of this kind of game.